What to Consider When Deciding Between In-House NOC and Outsourced NOC?

As a Managed Service Provider (MSP) who excels in providing NOC services to IT companies, ensuring their business operates smoothly, you may reach a point where taking some strategic decisions becomes important. One such is to choose whether you need to outsource NOC support or manage it in-house.

The discussion and decision generally come in when you need to expand, optimize, or increase NOC services. It can also be influenced by the way your current team operates or whether they have more valuable tasks to cater to. It is a big decision and can significantly benefit your business. However, there are a few factors to consider when making a choice. Thus, this blog.

Operational Maturity and Expertise

Building and maintaining an in-house team of NOC specialists demands a lot of time, effort, and money. There is a high probability that the team might have other high-priority tasks to attend to, increasing the gap between your services and the client’s expectations. Moreover, reaching a certain level of operational maturity concerning design, management, and operations can take time since there is a lot to take care of.

On the contrary, when you outsource NOC to white-label service providers, you get easy access to expertise and experience, helping to bridge the expectation and service gap. Moreover, it is a cost-effective way that considerably reduces your efforts yet yields results, allowing you to focus on business expansion without worrying about NOC monitoring.

Relative Price

Cost is a crucial factor in most business decisions. Thus, calculating several costs, including staffing and implementation costs, is important for deciding whether to continue in-house or outsource NOC.

Considering that a team of experts is necessary to build and manage NOC, it will be expensive for the companies. On the contrary, outsourcing NOC services is relatively inexpensive than staffing. Apart from recruiting, you will have to bear training and infrastructure costs, all of which are easily accessible upon outsourcing.

Speed to Market

NOC requires attention, and if you plan to operationalize and scale your NOC in-house, be prepared to spend time, effort, and money for months until the service is streamlined. For several MSPs, attaining operational maturity that allows the NOC to improve itself continuously can take even years, and as a functional MSP business service client, taking this risk might affect your business.

Therefore, it is wise to outsource NOC since it significantly reduces the time you will take to complete the entire process from set-up to attaining operational maturity. Moreover, you can focus on expansion activities without worrying about the timely availability of services to your clients.

Conclusion

The business situation for every MSP is different, and the decision to outsource NOC depends on several factors, including the current scenario. However, please know that the decision will only benefit your MSP in the long run by delivering both monetary and non-monetary results. In case of further queries on NOC support services, it is best to get in touch with the service provider.

Ending the blog with a service provider recommendation – Infrassist Technologies.